Our Store Policy
Our Store Policy is part of our Terms Of Use.
All references to "shipping" shall mean delivery / despatch /
mailing / shipping, where appropriate.
Our guarantee
Please refer to our guarantee.
Order tracking
We strongly encourage you to sign up for your free SGBox.com
Friends account using the same billing email address and shipping
email address that you had provided in your order. This will enable you to
track your order and order history. We also strongly encourage you to
check your email everyday from the date of your order until you get a
confirmation email from us stating that we have shipped your order, as we
will contact you via email should we encounter any problem with your
order.
Offer and acceptance
By placing your order on Our Websites, you agree that you are making an
offer and we reserve the right to decline or rescind your offer. Our
acceptance of your order will take place upon our receipt of your order
unless we notify you in writing that we do not accept your order.
Order for products and order for
shipping service
Your order will consist of two parts, one part being your order for our
products and the other part being your order of the shipping service that
is provided by our shipping agent.
Non-acceptance of order
In the event that we do not accept your order, it may be a result of
any of the following:
- We did not receive your payment.
- We or our credit card payment processing service provider suspects
potential credit fraud in your order.
- The product that you have ordered is out of stock.
- We have identified a pricing or product description error in your
order.
No cancellation of order
Once we have accepted your order, it is legally binding; you cannot
cancel it and we will not issue any refund.
Payment
We accept many modes of payment.
All prices are stated in US currency on Our Websites and our invoices
are issued in US currency only.
If you choose to pay in your local currency and it is not US currency,
you will have to pay the actual equivalent value of the US dollar amount
of your order in your local currency.
Credit card payment
We reserve the right to scrutinize and investigate all credit card
transactions for credit card fraud and take all necessary measures to
minimize any potential loss to us. We reserve the right not to accept your
credit card payment where the probability of credit card fraud is deemed
to be high. In such events, we will request you to pay by a non-credit
card method.
Non-credit card payment
It is your responsibility to inform us about the status of your payment
in writing via email if you make your payment by any means other than
credit card.
Despatch of products
Once we have verified that we have received your payment, we will ship
all the products to you within one working day using the shipping service
that you have ordered, provided that we have stock of all the products
that you have ordered. In the event that we need to replenish any of the
products that you have ordered, we will ship all the products together as
soon as we have consolidated all the products. In the rare event that any
of the products that you have ordered is permanently out of stock or will
not be in-stock in the near future, we will contact you at your email
address as provided in your order to seek your consent to replace it with
another product of a similar value. We will refund you the value of the
out-of-stock product via the credit card that is used in your order in US
dollars or a check in Singapore dollars drawn upon a Singapore bank if you
elect not to replace it.
We will ship all the products to you using the shipping particulars
that you have provided us in your order. You agree that our proof of
shipping shall be conclusive evidence of our shipping of our products to
you.
Your duties and
responsibilities
It is your duty and responsibility to ensure that you provide us with
your correct and complete shipping particulars, including your full name,
complete shipping address (including town, city, state, province and zip /
postal code, etc., where applicable), a contactable telephone number and a
valid email address. We will not be responsible for any delivery delay or
non-delivery to you as a result of your provision of inaccurate
information or insufficient information or a telephone number that the
shipping agent cannot use to contact you (e.g. if you use call screening /
blocking) in the event that they encounter problems delivering your
package.
It is also your duty and responsibility to ensure that someone will be
available at your shipping address to receive your order during the day
(usually working / office hours) when the shipping agent arrives. We will
not be responsible for any delivery delay or non-delivery to you if there
is no one at your shipping address when the shipping agent arrives or if
the shipping agent is denied access to your shipping address (e.g. as a
result of natural disasters such as earthquakes, fires, tsunamis, floods,
hurricanes, storms, etc., or your shipping address is an office building
where the receptions counter is out of bounds to non employees or the
receptionist does not accept packages, etc.).
In the unfortunate event that you do not receive your package after the
estimated delivery date that we have advised you, it is your duty and
responsibility to look out for any note, card or letter left by the
postman or courier at your shipping address should they turn up there
while there is no one to accept your package and then contact them to
re-deliver your package. It is also your duty and responsibility to track
and trace your package with 1-Click Track And
Trace™ and follow all its instructions and perform all its suggested
actions. If you do not contact the postman or courier after the estimated
delivery date that we have advised you, or if you do not use 1-Click
Track And Trace™ and follow all its instructions and perform all its
suggested actions, we regret that we shall not be able to assist you
further.
In the event that your package is subsequently returned to our shipping
agent, they may inform us about the return of your package to our country
and we will then try to contact you and seek your instructions. If you
want us to claim your package from our shipping agent and resend it to
you, you will have to bear the package reclaim fee (this is the fee that
we have to pay our shipping agent in order to claim your package from them
as they incur a shipping cost when your package is delivered back to our
country), the re-shipping charge (this is the new shipping charge for us
to re-ship the package to you) and a handling fee of US$20. If you do not
want us to claim your package from our shipping agent and re-ship it to
you, or if we do not hear from you by a specified deadline, we will not be
able to help you nor claim your package from our shipping agent. We will
not accept any returned package for whatever reason including but not
limited to your refusal to accept or failure to claim your package from
the shipping agent in your country for whatever reason, and we will not
issue any refund for all such returned packages. We will also not be
responsible for any loss that you may incur.
Insurance
We buy insurance at our own cost to protect your packages. In the
unfortunate event that your insured package is declared lost by our
shipping agent in writing, we will deliver a new set of the products that
you have ordered via the same shipping service that you have paid for as
per your order at no additional charge to you. We will not issue any
refund. This insurance is explicitly not applicable in any of the
following situations:
- You did not provide us with your shipping details correctly,
including your full name, complete shipping address and a contactable
telephone number, thereby resulting in the non-delivery of your
package or the delivery of your package to an address other than
yours.
- Our shipping agent is able to provide us with evidence that your
package has been shipped to you at your shipping address as per your
order or at an alternative shipping address as per your instructions
to the shipping agent in your country. We will forward our shipping
agent's evidence to you in such cases.
- You did not accept or claim your package from the shipping agent in
your country, and it is subsequently returned to our shipping agent in
our country or us.
- Our shipping agent does not offer insurance for the shipping option
that you had selected.
- Your package is delayed by the customs office or the shipping agent
in your country, but it is on its way to you.
Estimated delivery dates
Please note that all estimated delivery dates of your packages that we
may advise you are estimates only and such estimates are based on the data
provided by our shipping agents. The actual delivery date may be later
than the estimated delivery date should there be unforeseen shipping
delays caused by your country's customs office, your local post office or
courier, your local weather conditions, your local holidays, the holiday
season, and / or the availability of a person at your shipping address to
receive your package when it arrives. Business days include Mondays to
Fridays for most countries. We shall in no event be liable for any
damages, loss or expense including without limitation, direct, indirect,
special, or consequential damage, or economic loss arising from or in
connection with your use and / or reliance on our estimated delivery dates
of your packages. If you need your order urgently or cannot afford any
shipping delays, please choose a faster shipping method.
Delivery delay
More than 99% of our customers receive their orders on or before their
estimated delivery dates. In the unfortunate event that you do not receive
your order after the estimated delivery date that we have advised you, it
is your duty and responsibility to look out for any note, card or letter
left by the postman or courier at your shipping address should they turn
up there while there is no one to accept your package and then contact
them to re-deliver your package. It is also your duty and responsibility
to track and trace your package with our 1-Click
Track And Trace™ and follow all its instructions and perform all its
suggested actions, including contacting your local post office with your
package details as provided by our 1-Click
Track And Trace™. If you do not use our 1-Click
Track And Trace™ and follow all its instructions and perform all its
suggested actions, or if you do not contact your local post office with
your package details as provided by our 1-Click
Track And Trace™, we regret that we shall not be able to assist you
further.
Once a formal request is made to our shipping agent to track and trace
your package, our shipping agent and their shipping partners shall need
time to investigate the whereabouts of your package. This may sometimes
take up to three months. That is the universal postal rules and
regulations agreed and adhered to by all post offices around the world,
and all senders and recipients have to agree to follow the same when we
use their shipping services. We have no control over that. We shall in no
event be liable to resend you a new shipment until your original package
is returned to us by our shipping agent or declared lost by them.
If you do not receive your order after the estimated delivery date that
we have advised you, it shall not be assumed lost. Your package shall be
declared lost only by our shipping agent after they had completed their
investigation with their shipping partners in your country. That is the
universal postal rules and regulations agreed and adhered to by all post
offices around the world, and all senders and recipients have to agree to
follow the same when we use their shipping services. We have no control
over that. Once your package is declared lost by our shipping agent, we
shall resend you a new shipment using the same shipping method that you
had chosen and paid for in your order unless you decide to choose and pay
for a faster shipping method, or refund you accordingly.
We shall in no event be liable for any damages, loss or expense
including without limitation, direct, indirect, special, or consequential
damage, or economic loss arising from or in connection with any shipping
delay. If you need your order urgently or cannot afford any shipping
delays, please choose a faster shipping method.
Risk of loss
All items purchased from Our Websites are made pursuant to a shipment
contract. This means that the risk of loss and title for such items pass
to you upon our delivery to the shipping agent.
As with all shipping agents, our shipping agent will ship all our
packages together with numerous other packages. In the unfortunate event
that you receive your package in damaged condition, please alert the
postman or courier immediately upon receipt of your package, or contact
the shipping agent who delivered your package in your country immediately,
and make a Damage Report so that they may investigate the matter. You must
keep the entire package and its contents intact so that the shipping agent
can view them, assess their condition and recommend the appropriate
compensation, where applicable. We will not be able to help you nor refund
you if you do not make a Damage Report and produce the damaged package or
items as evidence to the shipping agent in your country.
If you refuse to accept a package when it is delivered to you or if you
do not claim it from the shipping agent in your country for whatever
reasons or if the package is subsequently returned to our country or us
for whatever reasons, we will not be able to help you nor refund you. If
our shipping agent informs us about the return of your package to our
country, we will try to contact you and seek your instructions. If you
want us to claim your package from our shipping agent and resend it to
you, you will have to bear the package reclaim fee (this is the fee that
we have to pay our shipping agent in order to claim your package from them
as they incur a shipping cost when your package is delivered back to our
country), the re-shipping charge (this is the new shipping charge for us
to re-ship the package to you) and a handling fee of US$20. If you do not
want us to claim your package from our shipping agent and re-ship it to
you, or if we do not hear from you by a specified deadline, we will not be
able to help you nor refund you. We may not claim your package from our
shipping agent and we will not be responsible for any loss that you may
incur.
Disclaimer and
exclusion of liability
SGBox shall in no event be liable for any damages, loss or expense
including without limitation, direct, indirect, special, or consequential
damage, or economic loss arising from or in connection with the delivery
delay or non-delivery of your order.
Customs duties and import taxes
We do not charge any customs duties or import taxes on your order.
However, we cannot guarantee that your local authorities will not impose
any customs duties or import taxes on your order when it reaches your
country. You will be responsible for such customs duties or import taxes,
if any. We are unable to advise whether your local authorities will impose
any customs duties or import taxes on your order or provide estimates of
the same. Please check with your local authorities. We are required by law
to declare the nature and full value of your order, even if it is a gift.
Worldwide delivery
We deliver worldwide.
Agent or representative
We do not have any agent or representative for our products in your
country. Please place your order on Our Websites. |
