Our Store Policy

Our Store Policy is part of our Terms Of Use.

All references to "shipping" shall mean delivery / despatch / mailing / shipping, where appropriate.

Our guarantee
Order tracking
Offer and acceptance
Order for products and order for shipping service
Non-acceptance of order
No cancellation of order
Payment
Credit card payment
Non-credit card payment
Despatch of products
Your duty and responsibility
Insurance
Estimated delivery dates
Delivery delay
Risk of loss
Disclaimer and exclusion of liability
Customs duties and import taxes
Worldwide delivery
Agent or representative

Our guarantee

Please refer to our guarantee.

Order tracking

We strongly encourage you to sign up for your free SGBox.com Friends account using the same billing email address and shipping email address that you had provided in your order. This will enable you to track your order and order history. We also strongly encourage you to check your email everyday from the date of your order until you get a confirmation email from us stating that we have shipped your order, as we will contact you via email should we encounter any problem with your order.

Offer and acceptance

By placing your order on Our Websites, you agree that you are making an offer and we reserve the right to decline or rescind your offer. Our acceptance of your order will take place upon our receipt of your order unless we notify you in writing that we do not accept your order.

Order for products and order for shipping service

Your order will consist of two parts, one part being your order for our products and the other part being your order of the shipping service that is provided by our shipping agent.

Non-acceptance of order

In the event that we do not accept your order, it may be a result of any of the following:

We did not receive your payment.
We or our credit card payment processing service provider suspects potential credit fraud in your order.
The product that you have ordered is out of stock.
We have identified a pricing or product description error in your order.

No cancellation of order

Once we have accepted your order, it is legally binding; you cannot cancel it and we will not issue any refund.

Payment

We accept many modes of payment.

Credit card payment

We reserve the right to scrutinize and investigate all credit card transactions for credit card fraud and take all necessary measures to minimize any potential loss to us. We reserve the right not to accept your credit card payment where the probability of credit card fraud is deemed to be high. In such events, we will request you to pay by a non-credit card method.

Non-credit card payment

It is your responsibility to inform us about the status of your payment in writing via email if you make your payment by any means other than credit card.

Despatch of products

Once we have verified that we have received your payment, we will ship all the products to you within one working day using the shipping service that you have ordered, provided that we have stock of all the products that you have ordered. In the event that we need to replenish any of the products that you have ordered, we will ship all the products together as soon as we have consolidated all the products. In the rare event that any of the products that you have ordered is permanently out of stock or will not be in-stock in the near future, we will contact you at your email address as provided in your order to seek your consent to replace it with another product of a similar value. We will refund you the value of the out-of-stock product via the credit card that is used in your order in US dollars or a check in Singapore dollars drawn upon a Singapore bank if you elect not to replace it.

We will ship all the products to you using the shipping particulars that you have provided us in your order. You agree that our proof of shipping shall be conclusive evidence of our shipping of our products to you.

Your duties and responsibilities

It is your duty and responsibility to ensure that you provide us with your correct and complete shipping particulars, including your full name, complete shipping address (including town, city, state, province and zip / postal code, etc., where applicable), a contactable telephone number and a valid email address. We will not be responsible for any delivery delay or non-delivery to you as a result of your provision of inaccurate information or insufficient information or a telephone number that the shipping agent cannot use to contact you (e.g. if you use call screening / blocking) in the event that they encounter problems delivering your package.

It is also your duty and responsibility to ensure that someone will be available at your shipping address to receive your order during the day (usually working / office hours) when the shipping agent arrives. We will not be responsible for any delivery delay or non-delivery to you if there is no one at your shipping address when the shipping agent arrives or if the shipping agent is denied access to your shipping address (e.g. as a result of natural disasters such as earthquakes, fires, tsunamis, floods, hurricanes, storms, etc., or your shipping address is an office building where the receptions counter is out of bounds to non employees or the receptionist does not accept packages, etc.).

In the unfortunate event that you do not receive your package after the estimated delivery date that we have advised you, it is your duty and responsibility to look out for any note, card or letter left by the postman or courier at your shipping address should they turn up there while there is no one to accept your package and then contact them to re-deliver your package. It is also your duty and responsibility to track and trace your package with 1-Click Track And Trace™ and follow all its instructions and perform all its suggested actions. If you do not contact the postman or courier after the estimated delivery date that we have advised you, or if you do not use 1-Click Track And Trace™ and follow all its instructions and perform all its suggested actions, we regret that we shall not be able to assist you further.

In the event that your package is subsequently returned to our shipping agent, they may inform us about the return of your package to our country and we will then try to contact you and seek your instructions. If you want us to claim your package from our shipping agent and resend it to you, you will have to bear the package reclaim fee (this is the fee that we have to pay our shipping agent in order to claim your package from them as they incur a shipping cost when your package is delivered back to our country), the re-shipping charge (this is the new shipping charge for us to re-ship the package to you) and a handling fee of US$20. If you do not want us to claim your package from our shipping agent and re-ship it to you, or if we do not hear from you by a specified deadline, we will not be able to help you nor claim your package from our shipping agent. We will not accept any returned package for whatever reason including but not limited to your refusal to accept or failure to claim your package from the shipping agent in your country for whatever reason, and we will not issue any refund for all such returned packages. We will also not be responsible for any loss that you may incur.

Insurance

We buy insurance at our own cost to protect your packages. In the unfortunate event that your insured package is declared lost by our shipping agent in writing, we will deliver a new set of the products that you have ordered via the same shipping service that you have paid for as per your order at no additional charge to you. We will not issue any refund. This insurance is explicitly not applicable in any of the following situations:

You did not provide us with your shipping details correctly, including your full name, complete shipping address and a contactable telephone number, thereby resulting in the non-delivery of your package or the delivery of your package to an address other than yours.
Our shipping agent is able to provide us with evidence that your package has been shipped to you at your shipping address as per your order or at an alternative shipping address as per your instructions to the shipping agent in your country. We will forward our shipping agent's evidence to you in such cases.
You did not accept or claim your package from the shipping agent in your country, and it is subsequently returned to our shipping agent in our country or us.
Our shipping agent does not offer insurance for the shipping option that you had selected.
Your package is delayed by the customs office or the shipping agent in your country, but it is on its way to you.

Estimated delivery dates

Please note that all estimated delivery dates of your packages that we may advise you are estimates only and such estimates are based on the data provided by our shipping agents. The actual delivery dates may vary depending on your country's customs office, your local post office or courier, your local weather conditions, your local holidays, the holiday season, and / or the availability of a person at your shipping address to receive your package when it arrives. Business days include Mondays to Fridays for most countries. We shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with your use and / or reliance on our estimated delivery dates of our packages.

Delivery delay

Risk of loss

All items purchased from Our Websites are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping agent.

As with all shipping agents, our shipping agent will ship all our packages together with numerous other packages. In the unfortunate event that you receive your package in damaged condition, please alert the postman or courier immediately upon receipt of your package, or contact the shipping agent who delivered your package in your country immediately, and make a Damage Report so that they may investigate the matter. You must keep the entire package and its contents intact so that the shipping agent can view them, assess their condition and recommend the appropriate compensation, where applicable. We will not be able to help you nor refund you if you do not make a Damage Report and produce the damaged package or items as evidence to the shipping agent in your country.

If you refuse to accept a package when it is delivered to you or if you do not claim it from the shipping agent in your country for whatever reasons or if the package is subsequently returned to our country or us for whatever reasons, we will not be able to help you nor refund you. If our shipping agent informs us about the return of your package to our country, we will try to contact you and seek your instructions. If you want us to claim your package from our shipping agent and resend it to you, you will have to bear the package reclaim fee (this is the fee that we have to pay our shipping agent in order to claim your package from them as they incur a shipping cost when your package is delivered back to our country), the re-shipping charge (this is the new shipping charge for us to re-ship the package to you) and a handling fee of US$20. If you do not want us to claim your package from our shipping agent and re-ship it to you, or if we do not hear from you by a specified deadline, we will not be able to help you nor refund you. We may not claim your package from our shipping agent and we will not be responsible for any loss that you may incur.

Disclaimer and exclusion of liability

SGBox shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with the delivery delay or non-delivery of your order.

Customs duties and import taxes

We do not charge any customs duties or import taxes on your order. However, we cannot guarantee that your local authorities will not impose any customs duties or import taxes on your order when it reaches your country. You will be responsible for such customs duties or import taxes, if any. We are unable to advise whether your local authorities will impose any customs duties or import taxes on your order or provide estimates of the same. Please check with your local authorities. We are required by law to declare the nature and full value of your order, even if it is a gift.