Our Guarantee
We take our reputation, image and security issues very seriously. We
are therefore pleased to offer all our customers our guarantee as follows:
Our guarantee is backed by hundreds of customer
testimonials.
You are on a secure website
Our websites, Albisto.com, BioPink.com, Blibo.com, BoBird.com,
CheemChick.com, GollyGames.com, oRhino.com, SGBox.com,
SingaporeChinese.com, SingaporeEnglish.com, SingaporeScience.com and
Sugato.com, are secure websites. Your order details will be securely
encrypted using industry standard 128-bit SSL technology and unique
encryption systems.
Your personal particulars and
order details are very safe with us
Please refer to our Privacy Policy.
Your credit card details and
payments will be securely encrypted
Your credit card / debit card details will be securely encrypted using
industry standard 128-bit SSL technology and unique encryption systems. We
support Verified
By Visa and MasterCard
SecureCode; please disable your pop-up blocker software in order for
these to work.
For your maximum security, we do not process nor store your credit card
/ debit card details on our secure server. You will only enter your card
details on WorldPay's secure server if you are paying via credit card or
debit card, or PayPal's secure server if you are paying via PayPal. We are
a PayPal verified merchant.
We manually check all credit card / debit card transactions to ensure
that your interests are protected. We will not use your card details for
any purposes other than to charge you for the amount of your order with
your permission.
Your will receive your order in tiptop
condition
We guarantee that you will receive your order in tiptop condition. We
conduct at least two checks for each of the following stages before
delivering / mailing / shipping your order:
- We will make sure that your delivery / mailing / shipping details on
our invoice, receipt, and parcel tally with the delivery / mailing /
shipping details that you have provided us in your order.
- We will make sure that the products that we have packed tally with
the products that you have ordered.
- We will make sure that the products that we have packed are in
tiptop condition.
- We will make sure that we have packed your order in a secure manner.
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Shop with us and receive your orders in tiptop
condition. That's our guarantee. Our
very own SGBox cartons come in 12 different sizes. They are tough
and specially designed to withstand long distance travel around the
world. And nobody knows this better than our happy customers who
received their orders in perfect
condition. |
We buy insurance at our own cost to protect your parcels. In the
unfortunate event that your insured parcel is declared lost by our
delivery / mailing / shipping agent in writing, we will deliver a new set
of the products that you have ordered via the same delivery / mailing /
shipping service that you have paid for as per your order at no additional
charge to you. We will not issue any refund. This insurance is explicitly
not applicable in any of the following situations:
- You did not provide us with your delivery / mailing / shipping
details correctly, including your full name, complete delivery /
mailing / shipping address and a contactable telephone number, thereby
resulting in the non-delivery of your parcel or the delivery of your
parcel to an address other than yours.
- Our delivery / mailing / shipping agent is able to provide us with
evidence that your parcel has been delivered / mailed / shipped to you
at your delivery / mailing / shipping address as per your order or at
an alternative delivery / mailing / shipping address as per your
instructions to the delivery / mailing / shipping agent in your
country. We will forward our delivery / mailing / shipping agent's
evidence to you in such cases.
- You did not accept or claim your parcel from the delivery / mailing
/ shipping agent in your country, and it is subsequently returned to
our delivery / mailing / shipping agent in our country or us.
- Our delivery / mailing / shipping agent does not offer insurance for
the delivery / mailing / shipping option that you had selected.
- Your parcel is delayed by the customs office or the delivery /
mailing / shipping agent in your country, but it is on its way to you.
You can return your items for a refund if
you are not 100% satisfied
Please refer to our Returns Policy. |
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