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Delivery / Mailing / Shipping

  1. How much does it cost to deliver / mail / ship my order?
  2. How do I lower my delivery / mailing / shipping cost?
  3. How will you deliver / mail / ship my order?
  4. Can I self-collect my order from your store?
  5. Why has my order not arrived?
  6. I will be in Singapore for a day or more. Can I pick up my order in Singapore?
  7. Do you offer free shipping?
  8. How do you calculate my shipping (aka delivery / mailing) cost?
  9. Do you distribute / deliver / mail / ship to my country?
  10. I have a DHL / FedEx / TNT / UPS account. Can I use it for the delivery (aka mailing / shipping) of my order?
  11. How soon can I expect to receive my order?
  12. What is the best way to order from you to ensure delivery?
  13. Can you deliver my order to a hotel in Singapore?
  14. Can I pick up my order at Changi Airport?
  15. What shipping carrier do you use to USA?
  16. Should I provide my shipping address in English or Chinese?
  17. Do you offer shipping via sea?
  18. Do your product prices include delivery / mailing / shipping charges?
  19. Do you ship to APO addresses?
  20. My country's post office is not reliable. Can you guarantee that they will deliver my order to me?
  21. If I want to ship my order to a particular country, will the shipping cost be different if I order from that country or a different country?
  22. Is a signature required when my package arrives at my shipping address?
  23. Can you send the products on your website to my country?

Can't find your question in the list above? Search our Help database or email us.

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