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Help / Email Us

Delivery / Mailing / Shipping

  1. How much does it cost to deliver / mail / ship my order?
  2. How do I lower my delivery / mailing / shipping cost?
  3. How will you deliver / mail / ship my order?
  4. Can I self-collect my order from your store?
  5. Why has my order not arrived?
  6. How do you calculate my shipping (aka delivery / mailing) cost?
  7. Do you offer free shipping?
  8. I will be in Singapore for a day or more. Can I pick up my order in Singapore?
  9. Do you distribute / deliver / mail / ship to my country?
  10. How soon can I expect to receive my order?
  11. I have a DHL / FedEx / TNT / UPS account. Can I use it for the delivery (aka mailing / shipping) of my order?
  12. What shipping carrier do you use to USA?
  13. Should I provide my shipping address in English or Chinese?
  14. Can I pick up my order at Changi Airport?
  15. Do your product prices include delivery / mailing / shipping charges?
  16. What is the best way to order from you to ensure delivery?
  17. Do you offer shipping via sea?
  18. Do you ship to APO addresses?
  19. My country's post office is not reliable. Can you guarantee that they will deliver my order to me?
  20. If I want to ship my order to a particular country, will the shipping cost be different if I order from that country or a different country?
  21. Is a signature required when my package arrives at my shipping address?
  22. Can you deliver my order to a hotel in Singapore?
  23. Can you send the products on your website to my country?

Can't find your question in the list above? Search our Help database or email us.

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