Your Shopping Cart is like the shopping cart / basket / trolley that you use at supermarkets to put your items before checking out at the cashier's counter. Click on the button on our web pages to add any SGBox products to your Shopping Cart, and remember to click on the "Checkout" button to complete your order. Your Shopping Cart is different from your Saved List.

What is my Saved List?

Your Saved List is a good place to keep items that you reorder often or are thinking of ordering later. Click on the button on our web pages to add any SGBox products to your Saved List. Your Saved List is different from your Shopping Cart.

How do I add an item to my Shopping Cart?

Please enter a number (e.g. 1) in its Quantity / Qty box and click on any button on the page. You may add multiple items at one go. You may also add any items from any page on this web site.

How do I edit the items in my Shopping Cart?

Please click on the button.

How do I change the quantity of an item in my Shopping Cart?

Please enter a new number in its Quantity / Qty box and click on the button.

How do I delete an item in my Shopping Cart?

Please enter 0 in its Quantity / Qty box and click on the button, or click on its .

How do I remove all the items from my Shopping Cart?

Please click on the button.

How do I edit my delivery / mailing / shipping and billing details?

Please click on the button.

How do I check out?

Please click on the button, button or button.

How do I place my order and make my payment?

Please click on the button.

What does the button mean?

If you click on it, you will go back to the last product page that you were browsing.

How do I get help on how to place my order online / on your website?

Please check here for a step-by-step guide.

Troubleshooting questions / error messages

The button is not working! / I cannot add your products to my Shopping Cart!

This may be due to various causes. Please try to resolve the problem as follows:

Please ensure that your browser is cookie-enabled, that is, it accepts cookies.
- For Microsoft Internet Explorer users, please select Tools > Internet Options > Privacy > Advanced > Override automatic cookie handling. Please select Accept for both First-party Cookies and Third-party Cookies.
If you are using an Internet firewall program (e.g. Norton, McAfee, Trend Micro, ZoneLabs, etc.), please add our website www.sgbox.com to your list of trusted sites. If that does not help, please disable your Internet firewall program temporarily while you are shopping on our website. Please rest assured that our website is very secure. Your order details will be securely encrypted using industry standard 128-bit SSL technology and Thawte unique encryption system.
Please hit the "Refresh" or "Reload" button in your browser once or a few times when you are viewing our order page to make sure you are viewing the most current version.
Please try again. The server may be busy.
If you have tried all of the above and the problem is still not solved, please contact us.

My items disappeared from my Shopping Cart!

In most cases, your items "disappeared" from your Shopping Cart because you are viewing an expired web page from your browser's cache, e.g. when you use browser functions such as Back and Forward. Please click on the Refresh or Reload button in your browser and your items will "reappear".

Why is my credit card payment not successful?

In most cases, this is because your bank has declined your credit card transaction. Please check with your credit card issuer / bank to resolve the problem. Alternatively, you may want to use another credit card.

Order confirmation email related questions

I received more than one order confirmation email from you after I had placed my order!

This is because you had clicked on the button more than once. Not to worry. If you are paying by credit card via our secure web page, as long as you had made your payment only for one of the order numbers, your credit card will only be charged once and we will process only the order that you had paid for. Please refer to the order number that is reflected in the email that is sent to you from WorldPay; that is the order number that your credit card will be charged for. If you are not paying by credit card, please indicate the order number when you make your payment to us.

I did not receive any order confirmation email from you after I had clicked on the button!

If you cannot find that email in your Inbox, please check your other email folders (e.g. Bulk Mail, Junk, Spam, Trash, etc.). To prevent our email from not reaching your Inbox in future, please tag it as "Not Spam" in your email program, add our domain sgbox.com to your email whitelist, change your spam filtering rules, and / or feedback to your email service provider about any inconvenience they might have caused you.

Delivery / Mailing / Shipping related questions

Do you distribute / deliver / mail / ship to my country?

Yes. We distribute / deliver / mail / ship worldwide to any destination in every country in the world, including homes, schools, offices, companies, organisations, institutions, stores and retailers. Please refer to the list of countries that we distribute / deliver / mail / ship.

How will you deliver / mail / ship my order?

You can choose from various delivery / mailing / shipping options upon checkout. You may preview the checkout screens.

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Shop with us and receive your orders in tiptop condition. That's our guarantee. Our very own SGBox cartons come in 12 different sizes. They are tough and specially designed to withstand long distance travel around the world. And nobody knows this better than our happy customers who received their orders in perfect condition.

How much does it cost to deliver / mail / ship your products to my country?

We are unable to advise you on your delivery / mailing / shipping cost without knowing the exact products and quantities that you intend to order, your delivery / mailing / shipping address and your preferred method of delivery / mailing / shipping.

Please place your order at our website to check your delivery / mailing / shipping costs and estimated delivery / mailing / shipping periods.

How do I check my delivery / mailing / shipping cost?

You can check your delivery / mailing / shipping cost for each of the available delivery / mailing / shipping options in real-time on this web site.

Make sure that you have added all your desired items into your Shopping Cart before checking your delivery / mailing / shipping cost. This is because your delivery / mailing / shipping cost becomes cheaper per unit of weight (or relative to your total cost) when you order more items.
Click on the View your cart / Checkout link on the top of our web pages, and then enter your delivery / mailing / shipping details and billing details.
Click on the button. You will be shown the delivery / mailing / shipping cost for each of the delivery / mailing / shipping options that are available for your country. Compare their costs, estimated delivery periods and notes, and then choose the one that meets your needs.

How do you calculate my delivery / mailing / shipping cost?

Your delivery / mailing / shipping cost is based on the weight of the items that you order; it is not calculated as a percentage of your total product cost. Remember that items such as books can weigh a lot.

How do I lower my delivery / mailing / shipping cost?

Order more products
Your delivery / mailing / shipping cost becomes cheaper per unit of weight (or relative to your total cost) when you order more items. For example, the delivery / mailing / shipping cost for an order of 1 item may be US$10, whereas the delivery / mailing / shipping cost for an order of 10 items may be only US$30 instead of US$100. This is because the delivery / mailing / shipping agents charge more for the first 500 grams / 17.6 ounce per parcel than the subsequent blocks of 500 grams / 17.6 ounce. Therefore, you may want to plan ahead and purchase all the products that you need for the next 3, 6, 9 or 12 months in one order.
Choose an appropriate delivery / mailing / shipping method
During checkout, you will be shown the delivery / mailing / shipping cost for each of the delivery / mailing / shipping options that are available for your country. Compare their costs, estimated delivery periods and notes, and then choose the one that meets your needs. You may also want to plan ahead and purchase all the products that you need for the next 3, 6, 9 or 12 months.

How soon can I expect to receive my order?

You can check your estimated delivery period for each of the available delivery / mailing / shipping options in real-time on this web site.

Make sure that you have added all your desired items into your Shopping Cart before checking your delivery / mailing / shipping cost. This is because your delivery / mailing / shipping cost becomes cheaper per unit of weight (or relative to your total cost) when you order more items.
Click on the View your cart / Checkout link on the top of our web pages, and then enter your delivery / mailing / shipping details and billing details.
Click on the button. You will be shown the estimated delivery period for each of the delivery / mailing / shipping options that are available for your country. Compare their costs, estimated delivery periods and notes, and then choose the one that meets your needs.

You may also want to read our customers' testimonials about our prompt delivery.

Why has my order not arrived?

Please refer to the expected date of delivery in the email that we had sent to you regarding your order. If that expected date of delivery has not passed, please contact us only when you do not receive your order after that expected date of delivery.

Can I self-collect my items from your store?

Sorry, our warehouse is not open to the public. All orders will be sent by various delivery / mailing / shipping options, depending on your choice.

Payment related questions

How do I pay for my order? / What forms of payment do you accept? / Which credit cards do you accept? / Other than credit cards, how else can I pay?

Please check here.

Order related questions

I had paid for my order using eCheck via PayPal. Have you processed my order yet?

If you had paid for your order using eCheck via PayPal, your eCheck payment will take a few days to clear. We will process and send your order as soon as your eCheck payment is cleared. We will inform you as soon as we have done so.

Miscellaneous questions

Do you have an agent or distributor in my country? / Where can I buy your products in my country?

Please place your order on our website. We do not have any agent or distributor in your country.

Is it safe for me to place an online order on your website?

Yes, it is very safe for you to place an online order with us. You may also want to read our customers' testimonials about us.

Can I place an order if I do not wish to use my credit card details on the web?

Yes, please follow steps 1 to 3 of our online order process, which is the only way you can conveniently check your delivery / mailing / shipping costs in real time and select a delivery / mailing / shipping method that matches your needs. Thereafter, please follow the instructions for your offline credit card payment.

Can I cancel my order at any time?

Please read our Store Policy.

Can I return the items that I buy? / Do you offer a money back guarantee?

Yes, please refer to our Returns Policy.

Can I come down to your store / office / mailing address to browse your products?

As our store is an online store, please place your order at our website. Customer service is not available at our store / office / mailing address, and our warehouse is not open to the public. Our products are backed by a 30-day money back guarantee. You may also want to read our customers' testimonials about our products.

Are there any sample pages from your books?

We regret to inform you that we do not offer sample pages on our web site at this time.

Can you send me samples or an evaluation copy?

Please place your order on our website and take advantage of our 30-day money back guarantee to evaluate our products. You may also want to read our customers' testimonials about our products. We do not offer free samples.

Can you send me your catalogue?

Please browse our website. We do not print catalogues.

Can you tell me more about your books? / How effective are your books? / How do you keep up with the curricular changes in Singapore? / Should I continue to use the old editions of the Singapore textbooks and workbooks?

Please check here. Please check here for more proofs. You may also want to read our customers' testimonials about our products.

About SGBox.com Friends

I had signed up for an SGBox.com Friends account, but I have not received your email with the link to activate my account. What should I do?

I had already signed up for an SGBox.com Friends account, but why can't I log into my account?

In order to access your SGBox.com Friends account, you have to first activate it. To do that, please click on the activation link in the email that we had sent to you on that day that you signed up. Once you have activated your account, you will be able to log in.

About this web site

How should I best view it?

It is best viewed under Microsoft Internet Explorer 5.5 and above at 1024 x 768 resolution. Please hit the "Refresh" or "Reload" button in your browser each time you view any page on this web site to make sure you are viewing the most current version.

How do I make it my home page?

If you are using Microsoft Internet Explorer Version 4 and above, please click "Make SGBox.com your home page" on the right of this page. Otherwise, please check here.